Service Framework
Service boundaries must be agreed, not implied.
A non-binding website overview of the subjects an approved NDC service order and operating runbook must address.
Public framework
No terms are accepted on this website.
This website does not create an agreement, quote, order, payment, account, service entitlement, recovery right, or SLA. Any engagement requires separately approved documents and authorized acceptance.
- Qualified workload, data volume, source health, dependencies, and customer authority
- Scope, exclusions, retention, monitoring, support window, escalation, and responsibilities
- Recovery-verification authorization, destination, limits, evidence, and completion criteria
- Quote, taxes, term, cancellation, privacy, security, liability, and change control
- Credentials, onboarding, offboarding, data return or deletion, and incident communication
Human review
Qualification remains mandatory.
Binding acceptance, payment, customer creation, and provisioning controls remain intentionally absent from the website.