NDC service documentation
Clarity belongs in writing.
Service boundaries, recovery procedures, responsibilities, and evidence should be available before they are needed.
Released public guidance is listed here when available. Customer-specific service documents, installers, and runbooks are provided only through approved NDC channels. Unavailable downloads are not presented as complete.
NDC Protect Service Guide
Scope, lifecycle, responsibilities, support boundaries, and exclusions.
Publication pending · No downloadRecovery Review Guide
Intake questions, preparation checklist, and next-step process.
Publication pending · No downloadRecovery Verification Guide
Authorization, limits, evidence, exceptions, and completion record.
Publication pending · No downloadSecurity & Privacy Overview
Data handling, access, infrastructure, retention, and incident expectations.
Publication pending · No downloadService Order & Boundaries
Commercial terms, inclusions, exclusions, dependencies, and authorization.
Provided during qualificationCustomer Recovery Runbook
Roles, escalation path, contacts, recovery decisions, and post-event review.
Customer-specific document